FAQs

No! We do put forth a lot of effort and time into crafting unique product descriptions that are unique to our website. When people start stealing and utilizing these, it causes difficulties for both of us in terms of search and ranking. We don't mind changing a simple description to fit your site, but we don't allow direct copy text.
Customers are welcome to use our product photos as long as they sell Healingcrystalsindia.com products.
We do not provide free samples! You may inspect the quality of our product before purchasing in quantity at www.healingcrystalsindia.com, where you can get free delivery and a regular shipping period, depending on your location. You may also pay for expedited delivery to receive the goods sooner
We work with reputable drop shippers and excellent brokers. Please contact us at info@neucrystal.com
Make sure your spam and trash folders are empty. You may indicate us as "SAFE" to receive communications from us. Is your order still not arrived? Don't worry, simply email us at info@neucrystal.comwith the name you used when checking out and we'll find your order and notify you.
Yes, orders may be placed by phone. In addition, we provide a wonderful video call purchasing experience to our clients. Please contact +1 6469 806149 to schedule an appointment.
After you place an order, it is possible to cancel it before it is Shipped. If you want to change or terminate your purchase after it has been paid, you must notify us within 12 hours. Once the packing and transportation process has begun, canceling it is no longer an option.
Any shortages or damages must be reported within three days of the delivery date. After this time period, we are not responsible for any losses or shortages, so please let us know as soon as possible.
We guarantee that every item you buy from us is free of damage and/or manufacturer's defect. Our objective is for you to be completely happy with the items you purchase. Please email us at info@neucrystal.com within 7 days of receiving your order if you are dissatisfied in any way, and we will respond within 24 hours.
We've been dealing with crystals for nearly four decades. You may trust our brand since we only sell natural and genuine AAA-grade gems that pass any laboratory test. All of the gemstones and jewelry offered by us are exactly as described in the product description.
Yes! We've done a lot of customizing. All you have to do now is tell us what we need to know. (You design the pattern, and we make it reality.)
It might take anywhere from 10 to 45 days based on the amount of orders. Our production timetable is adjusted on a daily basis, and all purchases are dealt with in first come, first served order. We promise to do everything we can to get your purchase to you as quickly as possible.
If you would like to place an order for a healing crystal, please email us at info@neucrystal.com or Whatsapp us at +1 6469 806149 if you have any queries.

RETURN & REPLACEMENT

Please notify us within 7 days of delivery if you receive a product that is faulty or damaged due to manufacturing defects. Please see our Return and Replacement Policy here.Please be advised that because our items are handmade and incorporate Natural Stones, there may be slight variations and flaws. This, combined with the work of mother nature, is one of the most appealing aspects of owning a handcrafted item.
We do not accept returns on stock clearance items.

PAYMENTS

Accordion Sample DescriptionWe accept Mastercard, Visa, Discover, and American Express credit cards. PayPal - To finance a PayPal account, you may choose from a variety of alternatives. You can use our one-click PayPal express service to speed up the checkout process after your PayPal account has been funded. For purchases of $5000 or more, please contact us at info@neucrystal.com for alternative payment options such as wire transfer, which costs $500 or less.
Many coupons aren't applicable to specific goods, such as clearance stocks. So make sure you've gone through and understood the terms and conditions first. Send us an email at info@healingcrystalsindia.com with the promo codes you're trying to use or a screenshot to see if you're qualified.
We only accept one card payment per order.
Yes, our payment gateways, PayPal and Amazon Pay, are the most secure and reliable payment options of many large businesses.

SHIPPING & DELIVERY

Healing Crystals India uses UPS® & USPS to deliver orders. If you want something else, please contact our customer service staff at WhatsApp +1 6469 806149 Monday through Saturday between 9 a.m. and 5 p.m. GMT. We'll be delighted to make arrangements for you if that's what you'd prefer.
The price of shipping is calculated based on the weight of your purchase, the destination, and the transportation method. By adding the items you wish to buy to your shopping basket and providing your delivery address, you may obtain a shipping estimate. Customers who receive worldwide shipments must claim their goods at the nearest customs office. You will be held responsible for any import duties that may apply, which will be determined when your order is picked up. Depending on the mode of delivery you choose, your international cargo might take anywhere from two to four weeks to arrive. We work hard to get your items out as soon as possible. However, after your order leaves the Healing Crystals India headquarters/warehouse, we have no influence over when it reaches you.
Within 2-3 business days after placing an order with us, general goods will be processed and sent. We want to make sure that your crystals arrive safely, so we'll take extra time when packing and shipping them. Processing time may increase during peak times. Healing Crystals India does not accept deliveries on Saturdays, Sundays, or national holidays. Some purchases may take longer than usual depending on availability. We'll let you know if this is the ca
Normally, international delivery takes 2-3 weeks (depending on the destination). All of the shipping carriers are suffering from delays as a result of the COVID-19 epidemic. Business days do not include weekends or holidays.
We deliver all purchases from our fulfillment center in India, the United Kingdom, and the United States
We offer superior customer service and a wide range of products at low wholesale prices, as well as simple access to genuine crystal sourcing through our fulfillment center in India.
If you're not getting tracking updates after 7 business days, please contact us. We'll be pleased to assist you! n
COVID-19 has increased the demand for shipping companies and delivery systems, as a result of which your purchase may take longer to reach than usual after it is delivered. Healing Crystals India is not responsible for any additional delays that occur due to the shipping company. Although we ensure our best to deliver your goods asap.
When your order has been sent, we'll send you a notification via email with tracking information. The message will include information about your shipment, including the name of the carrier and delivery confirmation number. You may keep track of your item on the carrier's website. Healing Crystals India's account information section may be used to track an order. To get access to your account data, you must first log in. Select your present purchase from the "Order History" part of the "My Account" page. If you see a tracking number, your order has been shipped; you may follow its progress on the carriers website
We don't currently have this service, and we will update the policy as soon as we do.
You will receive an order confirmation via email after you finish checkout and your purchase is successfully placed without any issue. Sometimes credit cards are rejected for a variety of reasons. You may contact us in those circumstances.
You may notice that the label has been generated and the carrier is waiting for the item once you get your shipping notification email. Your purchase has been sent to the carrier; however, it might take some time for them to update the tracking information. Please wait 5-7 business days before contacting us, and notify us if there is no further development after If you have any additional queries about your purchase, please email info@neucrystal.com.
We utilize high-quality bubble wraps and durable boxes to ensure that the products are safe. Please do not be concerned because our highly Expert packaging staff is very well trained to manage international packing.
Please take precautions to preserve the damaged container before accepting delivery, so that we may assist you better if there is any damage. All packages are covered by insurance, but the courier has the right to refuse a claim if there is any damage that was not recorded on delivery. Healing Crystals India is not held accountable for broken shipments.
Even if you ordered combined delivery, items from the same order may be sent in separate shipments for practical reasons. Please contact us if you have any more questions, and we will do everything possible to assist you.
Healing Crystals India is in charge of export customs clearance, while the buyer is responsible for importing customs clearance.
In many nations, employing a customs broker to clear imports is not required by law. We strongly urge you to work with a certified customs broker because only custom brokers have the correct knowledge and experience to finish customs clearance procedures. To avoid mistakes, delays, and costly expenses, choose a seasoned customs broker.